:root{
  --navy:#14304d; --navy-2:#1d425f; --blue:#1f5f8b;
  --green:#1e9e42; --green-d:#177f35;
  --ink:#1f2a33; --muted:#5d6b76; --line:#d7dee4; --line-2:#e8edf1;
  --bg:#f4f6f8; --card:#ffffff; --err:#b3261e; --err-bg:#fbe9e7;
  --focus:#2a7fb8;
  --radius:12px; --radius-s:9px;
  --font:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{
  margin:0;font-family:var(--font);color:var(--ink);background:var(--bg);
  line-height:1.5;font-size:16px;
}

/* header */
.masthead{background:#fff;border-bottom:3px solid var(--green);padding:16px 20px}
.masthead .wrap{max-width:760px;margin:0 auto;display:flex;align-items:center;gap:16px}
.brand{height:44px;width:auto;flex:0 0 auto;display:block}
.divider{width:1px;height:36px;background:var(--line);flex:0 0 auto}
.masthead h1{font-size:17px;margin:0;font-weight:700;line-height:1.2;color:var(--navy)}
.masthead p{margin:2px 0 0;font-size:12.5px;color:var(--muted)}
@media (max-width:480px){
  .masthead .wrap{gap:11px}
  .brand{height:34px}
  .divider{display:none}
  .masthead h1{font-size:15px}
}

/* page */
.page{max-width:760px;margin:0 auto;padding:22px 18px 60px}
.lead{background:var(--card);border:1px solid var(--line);border-left:4px solid var(--green);
  border-radius:var(--radius-s);padding:14px 16px;margin:0 0 22px;font-size:14.5px;color:var(--muted)}
.lead strong{color:var(--ink)}

/* sections */
.section{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);
  padding:20px 20px 8px;margin:0 0 18px}
.section > h2{font-size:12px;letter-spacing:.8px;text-transform:uppercase;color:#fff;
  background:var(--blue);display:inline-block;padding:4px 10px;border-radius:6px;
  margin:0 0 16px;font-weight:700}
.section .hint{font-size:13px;color:var(--muted);margin:-8px 0 16px}

/* fields */
.grid{display:grid;grid-template-columns:1fr 1fr;gap:14px 16px}
.grid .full{grid-column:1 / -1}
@media (max-width:560px){ .grid{grid-template-columns:1fr} }
.field{display:flex;flex-direction:column;margin-bottom:14px}
label{font-size:13px;font-weight:600;color:var(--ink);margin-bottom:6px}
label .opt{font-weight:400;color:var(--muted)}
label .req{color:var(--green);margin-left:2px}
input[type=text],input[type=email],input[type=tel],input[type=number],select,textarea{
  font:inherit;font-size:16px;color:var(--ink);background:#fff;
  border:1px solid var(--line);border-radius:var(--radius-s);padding:11px 12px;width:100%;
  transition:border-color .12s,box-shadow .12s}
textarea{resize:vertical;min-height:90px}
select{appearance:none;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'><path d='M1 1l5 5 5-5' fill='none' stroke='%235d6b76' stroke-width='1.6'/></svg>");
  background-repeat:no-repeat;background-position:right 12px center;padding-right:34px}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--focus);
  box-shadow:0 0 0 3px rgba(42,127,184,.18)}
.field.bad input,.field.bad select,.field.bad textarea{border-color:var(--err);background:var(--err-bg)}
.err{color:var(--err);font-size:12.5px;margin-top:5px}

/* segmented (claim type / warehouse pills) */
.pills{display:flex;gap:10px;flex-wrap:wrap}
.pill{position:relative;flex:1 1 auto;min-width:130px}
.pill input{position:absolute;opacity:0;inset:0;cursor:pointer}
.pill span{display:block;text-align:center;padding:11px 12px;border:1px solid var(--line);
  border-radius:var(--radius-s);font-size:14px;font-weight:600;color:var(--muted);
  background:#fff;cursor:pointer;transition:.12s}
.pill input:checked + span{border-color:var(--green);background:#eaf5ef;color:var(--green-d)}
.pill input:focus-visible + span{box-shadow:0 0 0 3px rgba(42,127,184,.25)}

/* photo slots */
.photos{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media (max-width:560px){ .photos{grid-template-columns:1fr} }
.photo{border:1.5px dashed var(--line);border-radius:var(--radius);padding:14px;
  background:#fbfcfd;transition:.12s;position:relative}
.photo.bad{border-color:var(--err);background:var(--err-bg)}
.photo .num{width:22px;height:22px;border-radius:50%;background:var(--navy);color:#fff;
  font-size:12px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;margin-right:8px}
.photo .ttl{font-size:14px;font-weight:700;color:var(--ink)}
.photo .desc{font-size:12.5px;color:var(--muted);margin:6px 0 12px}
.photo input[type=file]{font-size:13px;width:100%}
.photo .filed{display:none;margin-top:10px;font-size:13px;color:var(--green-d);font-weight:600}
.photo.has .filed{display:block}
.photo.has{border-style:solid;border-color:var(--green);background:#f2faf5}

/* mileage block */
#mileage-block{display:none}
#mileage-block.show{display:block}

/* submit */
.actions{margin-top:8px}
.btn{display:block;width:100%;background:var(--green);color:#fff;border:none;
  font:inherit;font-size:17px;font-weight:700;padding:15px;border-radius:var(--radius);
  cursor:pointer;transition:.12s}
.btn:hover{background:var(--green-d)}
.btn:focus-visible{outline:3px solid rgba(42,127,184,.5);outline-offset:2px}
.note{text-align:center;font-size:12.5px;color:var(--muted);margin-top:12px}

/* error summary */
.summary{background:var(--err-bg);border:1px solid #f1c4bf;color:#7a1c16;
  border-radius:var(--radius-s);padding:12px 14px;margin:0 0 20px;font-size:14px}
.summary b{display:block;margin-bottom:4px}

/* confirmation */
.confirm-hero{text-align:center;padding:14px 0 4px}
.check{width:64px;height:64px;border-radius:50%;background:#eaf5ef;color:var(--green);
  display:inline-flex;align-items:center;justify-content:center;margin-bottom:10px}
.confirm-hero h2{margin:0 0 4px;font-size:22px;color:var(--navy)}
.confirm-hero p{margin:0;color:var(--muted)}
.ticket{background:var(--navy);color:#fff;border-radius:var(--radius);padding:20px;
  text-align:center;margin:18px 0}
.ticket .lab{font-size:12px;letter-spacing:1px;text-transform:uppercase;color:#a9c2d6}
.ticket .no{font-size:30px;font-weight:800;letter-spacing:1px;margin-top:4px}
.recap{width:100%;border-collapse:collapse;font-size:14px;margin-top:6px}
.recap td{padding:9px 10px;border-bottom:1px solid var(--line-2)}
.recap td:first-child{color:var(--muted);width:42%}
.recap td:last-child{font-weight:600}
.steps{margin:18px 0 0;padding:0;list-style:none}
.steps li{display:flex;gap:12px;padding:10px 0;border-bottom:1px solid var(--line-2);font-size:14px}
.steps li:last-child{border-bottom:none}
.steps .n{flex:0 0 auto;width:24px;height:24px;border-radius:50%;background:var(--green);
  color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center}
.footer{text-align:center;font-size:12px;color:var(--muted);padding:20px}

/* ==================== STAFF QUEUE ==================== */
body.staff{background:#eef1f4}
.staff-bar{background:var(--navy);padding:12px 18px;position:sticky;top:0;z-index:10}
.staff-bar .wrap{max-width:1080px;margin:0 auto;display:flex;align-items:center;gap:14px}
.staff-bar .brand{height:30px;filter:brightness(0) invert(1)}
.staff-bar .divider{width:1px;height:26px;background:rgba(255,255,255,.25)}
.staff-bar .bar-title{color:#fff;font-weight:700;font-size:15px}
.staff-bar .back{color:#cfe0ee;text-decoration:none;font-size:14px;font-weight:600}
.staff-bar .logout{margin-left:auto;color:#9db6cb;text-decoration:none;font-size:13px}
.staff-bar .back:hover,.staff-bar .logout:hover{color:#fff}
.staff-page{max-width:1080px;margin:0 auto;padding:22px 18px 60px}

/* tiles */
.tiles{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:18px}
@media (max-width:640px){.tiles{grid-template-columns:repeat(3,1fr)}}
.tile{background:#fff;border:1px solid var(--line);border-radius:10px;padding:14px;
  text-decoration:none;text-align:center;transition:.12s}
.tile:hover{border-color:var(--blue)}
.tile.on{border-color:var(--navy);box-shadow:0 0 0 2px var(--navy) inset}
.tile .tnum{font-size:26px;font-weight:800;color:var(--navy);line-height:1}
.tile .tlab{font-size:12px;color:var(--muted);margin-top:4px}

/* filter chips */
.filterbar{display:flex;align-items:center;gap:8px;margin-bottom:14px;font-size:13px;color:var(--muted);flex-wrap:wrap}
.chip{background:#fff;border:1px solid var(--line);border-radius:20px;padding:5px 13px;
  text-decoration:none;color:var(--ink);font-weight:600;font-size:13px}
.chip.on{background:var(--navy);color:#fff;border-color:var(--navy)}

/* queue table */
.qtable{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden}
.qhead,.qrow{display:grid;grid-template-columns:1.1fr 1.6fr 1.2fr .9fr .8fr 1.2fr;gap:10px;
  padding:11px 16px;align-items:center}
.qhead{background:#f6f8fa;font-size:11px;letter-spacing:.5px;text-transform:uppercase;
  color:var(--muted);font-weight:700;border-bottom:1px solid var(--line)}
.qrow{border-bottom:1px solid var(--line-2);text-decoration:none;color:var(--ink);font-size:14px}
.qrow:hover{background:#f7fafc}
.qrow:last-child{border-bottom:none}
.qrow em{display:block;font-style:normal;font-size:12px;color:var(--muted);margin-top:1px}
.mono{font-family:ui-monospace,"SF Mono",Menlo,monospace;font-weight:600}
@media (max-width:640px){
  .qhead,.qrow{grid-template-columns:1.1fr 1.5fr 1fr;}
  .hide-s{display:none}
}

/* status badges */
.badge{font-style:normal;font-size:11.5px;font-weight:700;padding:4px 9px;border-radius:20px;white-space:nowrap;display:inline-block}
.badge.big{font-size:13px;padding:6px 13px}
.b-Received{background:#fbe6cf;color:#8a5a00}
.b-Needsinfo{background:#d9e8f6;color:#1a5a8a}
.b-Approvedtosubmit{background:#d8f0e0;color:#166a3b}
.b-Denied{background:#f6dcd9;color:#9a2b22}

/* empty */
.empty{background:#fff;border:1px dashed var(--line);border-radius:12px;padding:44px 20px;text-align:center}
.empty p{margin:0 0 4px;font-weight:700;color:var(--ink)}
.empty span{color:var(--muted);font-size:14px}

/* claim detail */
.claim-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px;gap:14px}
.claim-head h1{margin:0;font-size:24px;color:var(--navy);font-family:ui-monospace,monospace}
.claim-head .filed{font-size:13px;color:var(--muted)}
.claim-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;align-items:start}
@media (max-width:820px){.claim-grid{grid-template-columns:1fr}}
.rightcol{display:flex;flex-direction:column;gap:18px}
.panel{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px}
.panel h2{font-size:11px;letter-spacing:.7px;text-transform:uppercase;color:#fff;background:var(--blue);
  display:inline-block;padding:4px 10px;border-radius:6px;margin:0 0 14px;font-weight:700}
.panel h2 ~ h2{margin-top:20px}
.kv{width:100%;border-collapse:collapse;font-size:14px;margin-bottom:4px}
.kv td{padding:7px 6px;border-bottom:1px solid var(--line-2);vertical-align:top}
.kv td:first-child{color:var(--muted);width:42%}
.kv td:last-child{font-weight:600}
.kv a{color:var(--blue)}
.desc{font-size:14px;line-height:1.55;white-space:pre-wrap;margin:0}
.rec{margin:12px 0 0}.rec a{color:var(--blue);font-weight:600;text-decoration:none;font-size:14px}

/* photos */
.photo-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.ph{margin:0}
.ph img{width:100%;height:150px;object-fit:cover;border-radius:8px;border:1px solid var(--line);display:block}
.ph .missing{height:150px;border:1px dashed var(--err);border-radius:8px;display:flex;
  align-items:center;justify-content:center;color:var(--err);font-size:13px;background:var(--err-bg)}
.ph figcaption{font-size:12px;color:var(--muted);margin-top:5px;text-align:center}

/* action panel */
.action .fl{display:block;font-size:13px;font-weight:600;margin:12px 0 6px}
.action .fl:first-of-type{margin-top:0}
.action .opt{font-weight:400;color:var(--muted)}
.action select,.action textarea{width:100%;font:inherit;font-size:15px;padding:10px 11px;
  border:1px solid var(--line);border-radius:8px}
.action textarea{resize:vertical}
.act-err{background:var(--err-bg);color:#7a1c16;border:1px solid #f1c4bf;border-radius:8px;
  padding:9px 12px;font-size:13px;margin-bottom:12px}
.btn-row{display:flex;gap:10px;margin-top:12px;flex-wrap:wrap}
.b{flex:1 1 auto;min-width:120px;border:none;font:inherit;font-size:14px;font-weight:700;
  padding:11px;border-radius:9px;cursor:pointer;color:#fff;transition:.12s}
.b-green{background:var(--green)} .b-green:hover{background:var(--green-d)}
.b-blue{background:var(--blue)} .b-blue:hover{background:#184b6e}
.b-red{background:var(--err)} .b-red:hover{background:#8f1e17}
.b-ghost{background:#eef1f4;color:var(--ink);border:1px solid var(--line)}
.b-ghost:hover{background:#e2e7ec}

/* timeline */
.timeline{list-style:none;margin:0;padding:0}
.timeline li{padding:10px 0;border-bottom:1px solid var(--line-2)}
.timeline li:last-child{border-bottom:none}
.tl-top{display:flex;justify-content:space-between;font-size:14px}
.tl-top span{color:var(--muted);font-size:12px}
.tl-actor{font-size:12.5px;color:var(--muted)}
.tl-note{font-size:13.5px;margin-top:4px;background:#f6f8fa;padding:7px 10px;border-radius:7px}
.muted{color:var(--muted);font-size:14px}

/* staff login */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}
.login-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:34px 30px;
  max-width:380px;width:100%;text-align:center}
.login-logo{height:52px;margin-bottom:16px}
.login-card h1{font-size:19px;color:var(--navy);margin:0 0 6px}
.login-card .sub{color:var(--muted);font-size:14px;margin:0 0 20px}
.login-card input{width:100%;font-size:16px;padding:12px;border:1px solid var(--line);
  border-radius:9px;margin-bottom:12px}
.login-err{background:var(--err-bg);color:#7a1c16;border:1px solid #f1c4bf;border-radius:8px;
  padding:9px;font-size:13px;margin-bottom:14px}

/* unified photo upload */
.photo-check{margin:0 0 14px;padding:0 0 0 18px;font-size:13.5px;color:var(--muted);line-height:1.7}
.photo-check strong{color:var(--ink)}
#photos{width:100%;font-size:15px;padding:10px;border:1.5px dashed var(--line);border-radius:var(--radius-s);background:#fbfcfd}
.photo-count{font-size:13.5px;margin-top:8px;color:var(--muted);font-weight:600}
.photo-count.ok{color:var(--green-d)}
.photo-count.over{color:var(--err)}
.photo-thumbs{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}
.photo-thumbs{display:flex;flex-wrap:wrap;gap:10px;margin-top:12px}
.thumb{position:relative;width:76px;height:76px}
.thumb img{width:76px;height:76px;object-fit:cover;border-radius:8px;border:1px solid var(--line);display:block}
.thumb-x{position:absolute;top:-7px;right:-7px;width:22px;height:22px;border-radius:50%;
  background:var(--err);color:#fff;border:2px solid #fff;font-size:15px;line-height:1;
  cursor:pointer;display:flex;align-items:center;justify-content:center;padding:0;font-weight:700;
  box-shadow:0 1px 3px rgba(0,0,0,.25)}
.thumb-x:hover{background:#8f1e17}